Frequently Asked Questions

Who makes all the products you sell?

ME!!!  I make everything that I sell.  I import some of my supplies that I am unable to source in NZ, and occasionally I sell off some supplies that I no longer need, but all finished products are made by me, right here in Coromandel, New Zealand.  You can find out more about me <-- here.  :) - Emma

 

I would like some bunting made, but I would like to choose the colours myself.  Is this possible?

Yes!  You can choose from any of my current fabrics & I will make them up for you.  You will find better instructions on what to do on the how it works page. If you get stuck... feel free to contact me and I will help you with your order.

 

I'm not sure which colours to choose or how they would look when they are together.  Can you help?

Absolutely!  It can sometimes be hard to imagine what the finished product will turn out like, so I am more than happy to help.  I can send you photos of fabrics, ribbon etc together so it is easier to make a choice.  If you want to send me a photo of what you a looking to match, then I can help you with some suggestions too.

 

I have already placed an order, but now I have seen something else I'd also like to purchase. What do I do?

No problem! If you sign back into your account and place your order before you are notified that I have sent your current order, then you won't be charged an extra delivery fee.  I will combine both orders and send them together.  If you don't have an account or are unable to sign in, contact me and I can edit your order and send you a link for payment for the extra item.

 

How long will it take for my order to arrive?

It depends on the items you have ordered & how many orders I have waiting to be made.  I do try to send things as quickly as possible, but please note that I custom make lots of my products as the order comes through.  Pre-made items are sent as soon as possible.  Custom-made items can take a little while to be made for you.  I update my current turnaround time at the top of the shipping page where you will also find more information on postage.

 

I live in the Coromandel; can I pick up my order instead of having it delivered?

Please feel free to contact me before you place your order.  We may be able to arrange something :)

 

If you have other questions, please contact me to ask.